This channel is intended for suggestions, feedback and complaints from anyone who comes into contact with Viscaria’s operations. We strive for positive engagement with our local communities and welcome active dialogue.
Through this channel, we receive and manage feedback in a structured manner and ensure that it is forwarded to the appropriate function. Where relevant, we may follow up with the person submitting the feedback to continue the dialogue.
You can easily submit:
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Observations – something you have noticed or observed
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Enquiries – questions about our operations
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Positive experiences – something that has worked well
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Suggestions for improvement – ideas on how we can improve
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Complaints – when something is not working as it should
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Other feedback – any other type of input
How does it work?
We normally acknowledge receipt of your submission within 5 working days. An initial assessment is then carried out and the matter is handled promptly. Our aim is to provide feedback within 30 days. If the process takes longer, we will inform you accordingly. We may contact you if additional information is required.
It should feel safe to contact us. We do not tolerate any form of retaliation or negative consequences for anyone who, in good faith, submits feedback or a complaint.
Important information
This channel is not intended for reporting serious misconduct. Such matters should instead be reported through our whistleblowing mechanism.