This channel is open for suggestions, feedback and complaints from anyone who comes into contact with Viscaria’s operations. We strive for positive engagement with our local communities and welcome active dialogue.
It should feel safe to contact us. We do not tolerate retaliation or negative consequences for anyone who submits feedback or a complaint in good faith.
What you can submit
- Observations – something you have noticed
- Enquiries – questions about our operations
- Positive experiences – when something has worked well
- Suggestions for improvement – ideas on how we can do better
- Complaints – when something is not working as it should
- Other feedback – any other comments or input
How does it work?
We manage all feedback through a structured process and forward it to the appropriate team. When relevant, we may contact you to follow up or request additional information.
We normally acknowledge submissions within 5 working days. An initial assessment is then carried out and the matter is handled promptly. Our aim to provide a response within 30 days. If more time is required, we will keep you informed.
Please note that if you submit feedback anonymously, we will not be able to contact you for follow‑up or provide a response.
Important information
How to submit
A grievance can be submitted by filling the form below. Please view our contact page for contact details.
Personal data is processed securely and in accordance with GDPR.